1. How can we get sample to test quality before placing larger order?
We’re glad to offer free samples for our customers to test quality. Usually, we ship samples via DHL, FedEx, UPS, or similar services. Please provide your company name, delivery address, phone number, and contact person so we can ensure safe delivery.
2. Can we do printing or label printing on the bottles?
Yes, we can. We offer label printing, shrink wrap, box packing, and display cardboard boxes. Regarding colors, we can produce them according to your PANTONE code if needed.
3. Can you produce bottles according to our design?
Yes, we can open a custom mode based on your design and produce bottles exactly according to your specifications.
4. What is the normal lead time?
For stock bottles, we send them within 3-5 days after receiving your payment. For bottles with surface handling or customization, we deliver within 10-15 working days after payment.
5. What are your shipping terms?
For small trial orders, we ship via FedEx, DHL, UPS, TNT, or similar couriers. For larger orders, we arrange shipment by sea or air according to your requirements.
6. How do you control the quality?
We perform leak tests three times before packaging. Our production follows ISO 9000 and ISO 9001:2000 standards, and we have SGS, TUV, and ISO 8317 certificates. In addition, we disinfect our chemical bottles using EO sterilization.
7. If there are any defective bottles, how can you settle it for us?
We offer a 1:1 replacement for any defective bottles to ensure your satisfaction.
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